Passport photo refund promises compared

No face retouching. Pay once. 90-day redo and refund, no letter needed. Saving is free while we launch; the promise covers every paid photo once payments open.

PicprovedOther big passport photo apps
Which photos are coveredEvery photo you saveTwo of the four pay out only for photos that passed their own expert check or a paid human check
Proof of the rejectionNone. Tell us it was rejectedThree of the four ask for proof of the rejection or a reason for the claim
Time to tell us90 days from your order14 days from getting the photo at one, 30 days from the rejection at another; we found no limit at the other two
What you getA free redo and your money backA refund or a new photo. Two pay back double, but only after their paid or expert check, and one pays the second half to PayPal
Your faceNever retouched: no skin smoothing, no reshaping, no change to your skin toneOne sells retouching as an extra, and its experts may make “aesthetic corrections”
How you payOnce per photo. No subscriptionOne also sells a monthly subscription

We read the published refund terms of 4 of the biggest passport photo apps on 3 November 2026. Their terms can change; ours are on the Refund policy page.

Why it matters this year

Offices now reject edited faces outright: HM Passport Office rejects a photo whose face has been digitally enhanced (HM Passport Office: Photo standards, version 51.0 (19 January 2026)), and the US State Department doesn't accept edited or filtered photos (travel.state.gov: Passport photos). A photo app that retouches faces can cost you a rejection. US changes in 2026 · UK changes in 2026

Picproved's full terms are on the Refund policy page, and prices on Prices.

Questions

What if my passport photo is rejected?
Tell us within 90 days of your order. We make you a new photo free and refund what you paid. You don't need a rejection letter or a screenshot.
Do I need an expert check for the refund?
No. Every photo you save is covered. Picproved checks the size, background, head size and face rules on your phone before you save, and the office still makes the final decision.
Does Picproved retouch my face?
No. Picproved changes the size, the crop, the light and, where the document allows it, the background. It never smooths skin, reshapes your face or changes your skin tone, which offices reject.
Is there a subscription?
No. You pay once per photo, and the checks are free.

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