OCI supporting document refused? Find out why

Free check for a refused OCI supporting document (OCI (ociservices.gov.in)): it reads the file and names the cause, such as a renamed iPhone photo, a progressive JPG, two file endings or the wrong KB, then saves a fixed copy as a PDF under 500 KB. Nothing is uploaded.

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OCI supporting document refused? Find out why

Choose the file the portal refused. The upload doctor reads it and names each problem, then saves a fixed copy that meets the OCI (ociservices.gov.in) rule. Free, and nothing is uploaded.

PortalOCI (ociservices.gov.in)
FilePDF, under 500 KB
RuleOne PDF per document category, with every page in it. Official pages give 500 KB or 1000 KB; under 500 KB meets both.
StatusOfficial documents disagree; this target meets all of them

Sources, checked 24 Oct 2026: Consulate General of India, Auckland: OCI update; VFS Global USA: OCI sample form.

Common causes

An iPhone photo renamed to .jpg
iPhones save HEIC files. Renaming one to .jpg doesn't change what's inside, and portals read the inside.
A progressive JPG
Some portals read only plain (baseline) JPGs and call anything else a format error, even when size and KB are right.
Two file endings
Names like photo.jpg.jpg or scan.pdf.pdf are refused as "more than one extension".
Print colours (CMYK)
Scanners and design apps sometimes save CMYK; portals expect ordinary RGB.
A turn flag instead of a real turn
Phones often mark a photo to be turned rather than turning it; portals that ignore the mark see it sideways.
Wrong pixels, shape or KB
Over the maximum, under a minimum, or the wrong shape for the form.

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Questions

Why was my oci supporting document refused?
Usually the file, not what's in it. OCI (ociservices.gov.in) wants: One PDF per document category, with every page in it. Official pages give 500 KB or 1000 KB; under 500 KB meets both. The doctor reads your file and names the cause.
Can it fix the file?
Yes. It saves a plain PDF at under 500 KB with one file ending.
Is my file uploaded?
No. It is read in your browser and never leaves your device.