UK visa supporting document refused? Find out why

Free check for a refused UK visa supporting document (UK visa from abroad (VFS Global)): it reads the file and names the cause, such as a renamed iPhone photo, a progressive JPG, two file endings or the wrong KB, then saves a fixed copy as a PDF under 2 MB. Nothing is uploaded.

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UK visa supporting document refused? Find out why

Choose the file the portal refused. The upload doctor reads it and names each problem, then saves a fixed copy that meets the UK visa from abroad (VFS Global) rule. Free, and nothing is uploaded.

PortalUK visa from abroad (VFS Global)
FilePDF, under 2 MB
RulePDF, each file under 2 MB; HEIC is refused. The limit is shown in your VFS Global account; 2 MB is what guides report.
StatusNo official number; from guides

Sources, checked 24 Oct 2026: GOV.UK: apply for a UK visa; findmyvisa: uploading documents on VFS Global for a UK visa (Oct 2026).

Common causes

An iPhone photo renamed to .jpg
iPhones save HEIC files. Renaming one to .jpg doesn't change what's inside, and portals read the inside.
A progressive JPG
Some portals read only plain (baseline) JPGs and call anything else a format error, even when size and KB are right.
Two file endings
Names like photo.jpg.jpg or scan.pdf.pdf are refused as "more than one extension".
Print colours (CMYK)
Scanners and design apps sometimes save CMYK; portals expect ordinary RGB.
A turn flag instead of a real turn
Phones often mark a photo to be turned rather than turning it; portals that ignore the mark see it sideways.
Wrong pixels, shape or KB
Over the maximum, under a minimum, or the wrong shape for the form.

Want one that passes first time? Make your United Kingdom Visa / eVisa photo with live camera checks: Picproved fits it to the rules, fixes the background and checks everything before you save. Free while we launch. No ads, no subscription.

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Questions

Why was my uk visa supporting document refused?
Usually the file, not what's in it. UK visa from abroad (VFS Global) wants: PDF, each file under 2 MB; HEIC is refused. The limit is shown in your VFS Global account; 2 MB is what guides report. The doctor reads your file and names the cause.
Can it fix the file?
Yes. It saves a plain PDF at under 2 MB with one file ending.
Is my file uploaded?
No. It is read in your browser and never leaves your device.