Refund policy

Picproved refund policy: rejected photos are redone free and refunded within 90 days, no letter needed. Paddle refunds website orders, Google Play app orders.

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Refund policy

Last updated 29 October 2026

Free while we launch: saving a photo costs nothing yet and no payment is taken. The prices on the Prices page apply once payments open.

Who sells

On the website, our order process is run by Paddle.com, our merchant of record (reseller). Paddle takes the payment, charges the right tax for your country, sends the receipt and handles refunds, so Picproved never sees your card details. In the Android app, Google Play is the seller.

Picproved is made and run by Dorin D Souza, in the United Kingdom.

Refunds and redos

Rejected? Tell us within 90 days. We redo it free and refund you. No letter needed. The free redo is one photo credit, added from Orders and keys in the app once per order and usable for 30 days; like any credit, it saves one person's photo for any document. The refund is the price you paid for that photo: Paddle refunds the card or account you paid with, and for Android purchases Google Play does, under its refund rules. Make the redo photo before the refund is made: once an order has been refunded in full, its remaining credits and its redo key end. The same happens if your bank reverses a payment (a chargeback). If you paid but got no photo, or were charged twice, email support with the order ID and you'll be refunded.

Your right to cancel

Photos are digital content delivered straight away. When you pay, you ask for them to be delivered at once and agree that this ends your 14-day right to cancel. This doesn't affect your other rights, described below.

Under UK consumer law, digital content must be as described, fit for purpose and of satisfactory quality. If it isn't, you may be entitled to a repair, a replacement or a refund. Nothing in these terms affects those rights.

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